Frequently Asked Questions

 

I did not receive my Confirmation Email

Please try the following:

  1. Check your spam or junk folder and any tabs in your inbox to see if your Confirmation Email was inadvertently sent to one of those folders.
  2. Login to your Travel Account and in the upper right-hand corner, click on the  My Bookings link.
    1. All of your reservations can be found there.
    2. You’ll be able to resend your confirmation email to the email address you booked with.
  3. If you still cannot locate your reservation, please contact us, Travel Support at 800-254-7780.

Note: When booking your hotel room, always verify your email address you entered during the purchase process. This is the email address we will send your Confirmation Email to.

How do I get my hotel refund after I’ve canceled my reservation?

Your refund will be the total amount paid, less any cancellation fees per the hotel’s cancellation policy that can be found in your confirmation email.

The funds will be refunded to your card that was used to purchase within 3-7 business days. 

I want to change or cancel my reservation.

Please call Travel Support, 800-254-7780. This number can also be found in the confirmation email you received when you booked your hotel. 

In addition, you can see the hotel provider’s cancellation policy, in this same email, regarding refunds of a reservation and/or any cancellation fees that may apply. The policies are clearly detailed and are closely followed because of our contractual arrangements.

When will I receive my cash back for my hotel reservation?

You will receive your cash back 60 Days AFTER your completed stay.  This cash back will be in the form of a statement credit to the bank card you used to purchase the hotel. On your bank statement, the credit will be from Hotel Accommodations.

How can you offer these discounted prices on hotels?

We work hard to find you the best-discounted hotel prices at the time of your hotel booking.  We continually work with many hotel suppliers and our direct hotel partner relationships to get you the best value.  

What do I need to provide upon check-in? 

You will need to provide a photo ID along with a credit or debit card for incidentals.

I need help with my hotel reservation.

Hopefully, you'll find the answer to your questions or concerns by reading through our most frequently asked questions list. If you don't find the answer to your question below; please use our Support link at the bottom of this Travel website.

How do I know that my reservation is confirmed with the property?

You will receive an instant confirmation to your email address immediately following your reservation. Please feel free to call the hotel directly the day before your arrival.

How can I be sure my credit card information is secure?

We use the latest encryption technology.  We use secure-socket-layer (SSL) encryption, the standard encryption on the Internet. This encryption allows our users to feel confident and secure about supplying their credit card and personal information. SSL provides assurance that you are really doing business with us (and not an impostor) and that the information you are sending to us can not be intercepted or decrypted by anyone other than the intended recipient.

We may contact you directly if we need to validate information for your security.

What does instant confirmation mean?

We have provided you an actual reservation with an instant confirmation number, so there is nothing else that needs to be done. Keep your email confirmation for your hotel check-in.  Behind the scenes, the hotel provider will re-validate the reservation and acknowledge that they are prepared for your arrival. Please feel free to call the hotel directly the day before your arrival.

Can I book a room for tonight?

Some hotels allow us to book their rooms until 3:00pm on the day of arrival. Only those hotels that follow this policy will be displayed to you if your arrival date is the same day. 

Is there a free shuttle from the airport to the hotel?

Some hotels do provide free shuttle services from the airport. That Information can be found on the property information page on that specific hotel’s website or you may call them directly.

Please note that due to COVID-19 some hotels may have discontinued some services.  

Will I get a free breakfast?

Some hotels include a free breakfast with each room night booked. That Information can be found on the property information page on that specific hotel’s website or you may call them directly. 

Will I get free parking at the hotel?

Free parking is provided at many hotels. Check the property information page on that specific hotel’s website or you may call them directly. 

Do hotels have minimum age requirements to book a room?

Most hotels require a minimum age of 18 in order to book a room. Some require the guest to be 21 years of age with a valid credit card. You can see requirements and other hotel amenities on the hotel's property information page on that specific hotel’s website or you may call them directly.  In addition, the hotel may have a requirement for the guest to provide a credit card in their name to check-in as another form of identification.  

How accurate is your hotel amenities information?

The hotel information is actually updated by the hotel or hotel chain a number of times per year. Additionally, we strive to have the most accurate and complete hotel information available but we have to rely on the personnel at the hotel property to update and change information when appropriate. If you have specific requirements we recommend that you contact the hotel directly to validate the amenity or service(s).

What are the additional fees and taxes?

Every city has its own tax rates. In some cases, there are additional fees imposed by providers, local, city, state, and federal agencies. Taxes are computed on the hotel reservation amount and fees charged as predicated by the provider. Non-refundable deposits are periodically required to hold rooms for your arrival and to provide you the lowest rates.

Are resort fees included in my rate?

If a hotel is charging resort fees and it is not included in your rate total, it will be noted in your reservation details at the time of purchase and after purchase, it can be found in your Confirmation Email.

What is this charge on my credit card?

You used a traditional debit or credit card when you purchased and charged the full amount up front for your hotel reservation.  This is because our providers give us the best rates possible at the time of your purchase.  You will see this charge as Hotel Accommodations on your bank statement.

How can I tell if the room is Refundable?  

During the hotel search process on the travel site, the hotel rooms that are refundable are indicated with “Refundable Rate” under the hotel price.  If “Refundable Rate” is not present under the price, then it's a non-refundable room. 

Do you include taxes and fees in the total rate?

Generally yes, we do provide rates and break out the taxes and fees for your convenience.  However, occasionally a hotel will not provide us with their tax and fees information,  therefore we are unable to show that information to you. If you find a hotel that doesn't provide tax rate information, please call our Travel Support Number found in your confirmation email and we'll find out the tax information for you.

Do I pay for the entire reservation amount or do I just make a deposit to hold the room?

Yes, for these great rates, you pay for the entire hotel amount at the time of purchase.  We have negotiated the best rates on the hotel rooms for you.  

Do I have to notify the hotel that our kids are with us?

It is important to disclose all occupants in your party and disclose their ages.  This can be done during the booking process.

What if I have questions about a previous reservation?

Please refer to your confirmation email of that previous reservation and call the Travel Support Number 800-254-7780 for immediate assistance.  

Our Travel Support Representatives are on stand-by 24 hours per day, 7 days a week.

Can I make reservations for someone else?

You can make a reservation for someone else using our system.  Just make sure you include that person's name and information in the Traveler Details section at the time of purchase.  You can have a different name and address for the guest and for the person paying with their credit card.  

Also, note that there may be an age restriction for that specific hotel.  Most hotels require a minimum age of 18 in order to book a room and some require the guest to be 21 years of age.  To check-in, your guest will need to provide a photo ID along with a credit or debit card for incidentals.

Can I switch hotels?

Yes. You can switch hotels by canceling your previous reservation (hotel cancellation fees may apply) and make your new reservation via the Travel website.  Please review your existing reservation confirmation email for the cancellation or modification penalties, if any.

If you have additional questions, please call the Travel Support Number on your existing confirmation page for immediate assistance.

The payment method I used is now canceled or closed.

Due to industry regulations, we can only send refunds back to the original payment method. However, most banks and card companies have policies in place for instances just like this. If you have a new account with the same institution, they can often credit the funds to the new account. If you closed all accounts entirely, they may notify you of the credit or issue you a check. In all instances, we recommend reaching out to your financial institution directly, as they'll be the best source of information regarding their processes.