Frequently Asked Questions

How do I know that my reservation isconfirmed with the property?
You will receive an instant confirmation to your email address immediatelyfollowing your reservation.

How can I be sure my credit card informationis secure?
We use secure-socket-layer (SSL) encryption, the standard encryption on theInternet. This encryption allows our users to feel confident and secure aboutsupplying their credit card and personal information. SSL provides assurancethat you are really doing business with us (and not an impostor) and that theinformation you are sending to us can not be intercepted or decrypted by anyoneother than the intended recipient.

What does instant confirmation mean?
We have provided you an actual reservation with an instant confirmation number,so there is nothing else that needs to be done. Behind the scenes we cause theprovider to re-validate the reservation and acknowledge they are prepared foryour arrival.

Can I book a room for tonight?
Some hotels allow us to book their rooms until 3:00pm on the day of arrival.Only those hotels that follow this policy will be displayed to you if yourarrival date is the same day.

Can I make the reservation by phone?
We would be happy to help you make the reservation by phone. Please call thetoll free number on our site. Our Customer Service will be able to assist you.

Is there a free shuttle from the airport tothe hotel?
Some hotels do provide free shuttle services from the airport. This informationcan be found on the property information page for the specific hotel.

Will I get a free breakfast?
Some hotels include a free breakfast with each room night booked. Thatinformation can be found on the property information page for the specifichotel.

What about parking at the hotel?
Free parking is provided at many hotels. Check the property information pagesfor information on parking.

How do I get driving directions to the hotel?
Click the map link on the hotel property page. This map will give you the maincross streets and address of the hotel.

Do hotels have minimum age requirements tobook a room?
Most hotels require a minimum age of 18 in order to book a room. Some requirethe guest(s) be 21. You can see requirements and other hotel amenities on thehotel's property information pages.

What is your low rate guarantee?
All hotel reservations are guaranteed to be the lowest rate available, at thetime of booking, for the dates requested and the same hotel. If you find alower rate for the same dynamics the process is simple: Submit our RateGuarantee Form within 24 hours of making the booking with us. We will eitherrefund the difference or cancel the reservation without penalty. * Thisguarantee may not apply to special events or third party bookings. A refund mayonly be credited to the same credit card used to make the reservation.

How accurate is your hotel amenitiesinformation?
The hotel information is actually updated by the hotel or hotel chain a numberof times per year. Additionally, we strive to have the most accurate and completehotel information available but we have to rely on the personnel at the hotelproperty to update and change information when appropriate. If you havespecific requirements we recommend you contact the hotel to validate theamenity or service(s).

Who can I contact to help me?
Hopefully, you'll find the answer to your questions or concerns by readingthrough our most frequently asked questions list. If you don't find the answerto your question; please contact either Reservations or Customer Service. Reservationscan be reached at the toll free number on our site. If necessary, our CustomerService will be able to assist.

What are the "Internet hot deals"?
We work closely with providers to deliver the lowest available rates anywhereon the Internet, anywhere in the world. In most cases, Internet Hot Deals aresignificantly lower than other online hotel booking websites.Internet-hot-deals are always displayed first for any city hotel search and aredesignated with a hot-deals link.

What are additional fees and taxes?
Every city has their own tax rates. In some cases there are additional feesimposed by providers, local, city, state and federal agencies. Taxes arecomputed on the hotel reservation amount and fees charged as predicated by theprovider. Non-refundable deposits are periodically required to hold rooms foryour arrival and to provide you the lowest rates.

What is this charge on my credit card?
Non-refundable deposits are periodically required to hold rooms for yourarrival and to provide you the lowest rates.

Do you include taxes in the total rate?
Generally yes, we do provide rates and breakout the taxes for your convenience;however, occasionally a hotel will not provide us with their tax informationand therefore we are unable to show that information to you. If you find ahotel that doesn't provide tax rate information, please call us and we'll findout the tax information for you.

Do I pay for the entire reservation amount ordo I just make a deposit to hold the room?
It depends on what we have negotiated with the provider. Some of our providersrequire just a room night deposit to hold your room while others requirepre-payment at the time of your reservation. Please refer to the amountdisplayed on the hotel confirmation page to see what your credit card will becharged upon making the reservation. Typically those requiring pre-payment areoffering significantly reduced rates.

What if I have questions about a previousreservation?
Please refer to your confirmation or go to the website and complete a CustomerService Request. Include your previous reservation amount along with yourquestions. A Customer Service Representative will contact you within 24 hoursto answer your questions.

Can I make reservations for someone else?
You can make a reservation for someone else using our system. Just make sureyou include that person's name and information as the guest. You can have adifferent name and address for the guest and for the person paying with theircredit card.

How do I cancel my reservation?
Please fill out a cancel/modify my reservation form. Include your previousreservation amount along with your questions. A Customer Service Representativewill contact you within 24 hours. Please check the confirmation and theproviders cancellation policy regarding refunds of reservation and/or depositamounts. The policies are clearly detailed and closely followed because of ourcontractual arrangements.

Can I switch hotels?
Yes. You can switch hotels by canceling your previous reservation and making a newreservation. Please review your existing reservation to avoid any cancellationor modification penalties.

What credit cards do you accept?
We accept Visa, Mastercard, American Express, and Discover.